General Purchasing and Billing Policy:
Our billing and shipping policy is that all orders are shipped ONLY AFTER we receive full payment! There are exceptions to this policy but such exceptions are considered on a case-by-case basis and are subject to the final approval from MFG Auctions Co.
When purchasing specimens from our auctions or our Minerals For Sales Pages you will receive an invoice by email that gives all of the details of your purchase. We allow a week (7 days) from the date that the invoice is sent out (the official date that appears on the invoice) for either making your payment or other making other acceptable arrangements (all arrangements are subject to the final approval from MFG Auctions Co.).
If payment or arrangements for payment are not made within the 7-day period you may forfeit your right to your purchases. Customers who have multiple forfeitures are subject to removal from our membership database and may be barred from future participation in our auctions.
The fastest and easiest way to pay for purchases is by credit card. Using a credit card allows us to process your order in the shortest period of time, often the same day.
A note concerning issues of security and privacy:
We are running the Apache SSL Secure server. This Secure Sockets Layer (SSL) server uses 128 bit keys and RSA encryption technology.
Vital information will not be transferred from our site. This gives our customers one of the safest purchasing environments on the Internet.
All Information provided on the registration form can be modified in the future by going to the Account Update Area.
Interest Free Extended and Multiple Payment Options
Please note that we will work with you on setting up any reasonable multiple or extended payment plan. There are no interest charges for this service provided certain conditions are understood and met. The number of payments and the intervals between payments are completely negotiable, however, they are subject to the following rules and restrictions:
For more information and details please contact us at email@example.com
We accept credit cards, cashiers checks, money orders or personal checks. We also accept payment through Pay Pal (Email &ndash firstname.lastname@example.org).
Accumulating (Compiling) specimens from Multiple Auctions to save shipping costs
We offer the option of accumulating purchases over time (for multiple auctions etc.) and have them shipped in a single larger shipment later. Choosing to accumulate or compile your specimens can save a lot on the cost of shipping. There is no time limit for the compiling of purchases (this is determined and controlled by you), however, payments must be made on all purchases (within the 7-day time period) the same as if shipped without compiling. When compiling specimens you will not have shipping charges assessed until the actual shipment is made. If you choose the compile option and your INDIVIDUAL purchases meet our free shipping purchase limit then your shipment will be sent immediately (since the shipping is free anyway).
Shipping Methods and Costs
We normally use the US Postal Service and ship either by First Class mail or by Priority mail (which ever is less expensive). We will, however, honor any custom shipping requests. First class mail will usually take from 3 to 5 days to arrive while Priority mail will normally arrive in 2 to 3 days.
Our policy is that the customer is responsible for all shipping and handling costs, however, we do have reduced shipping costs or no shipping costs if the total purchase cost is high enough. The following is our New shipping cost schedule effective as of January 1st, 2002:
For individual purchases of $50 or more there are no shipping charges (shipping is free).
For individual purchases between $30 and $50 the customer pay 50% of the shipping costs.
For individual purchases than $30 the customer pays 100% of the shipping and handling costs.
The costs for Custom requests (such as UPS or FedEx) are the sole responsibility of the customer.
Insurance is available upon request and the cost of insurance is the sole responsibility of the customer.
Foreign and Overseas Shipments
fFor Foreign and Overseas shipments we use the US Postal Service and ship by First Class airmail. The shipments generally will arrive within 6 to 10 days however, there may be additional delays depending on whatever postal and Customs regulations are in affect for the destination Country. We very rarely have any difficulties. For foreign shipments the customer is responsible for all shipping and handling costs. We will honor any custom shipping requests. As with domestic shipments insurance is available upon request (insurance costs for foreign shipments are actually not all that expensive).
MFG Auctions Co. is NOT responsible for lost or damaged shipments that are not insured!!
The one exception to this rule is cases where specimens are broken or otherwise damaged resulting from packaging, handling or other problems directly associated with MFG Auctions Co. in which case reimbursement for MFG Auctions related problems will be made ONLY upon the return of the damaged merchandise.
Generally, shipping insurance is relatively inexpensive and is very worthwhile for valuable shipments.
PLEASE NOTE!! YOU MUST REPORT PROBLEMS (DAMAGE ETC.) WITHIN 30 DAYS FROM THE TIME WHEN YOU RECEIVE YOUR SHIPMENT!
MFG Auctions Company guarantees complete customer satisfaction and will do everything within their power to correct problems to your complete satisfaction provided that you do contact us within the 30-day time period.
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